Privacy and Data Policy
This Privacy Policy explains how Reels Of Joy collects, uses and protects your personal information when you use our online casino services. We take your privacy seriously and aim to be clear about the categories of data we hold, how we use it and the controls you have. This page covers the kinds of data we collect, how we store and share it, and how you can manage your information.
Types of data we collect
We collect several categories of data to operate accounts, process payments and keep the service secure. Collection may occur when you register, make a deposit, play games, contact support or use the site.
Personal data
Personal data includes information you provide directly, such as your full name, date of birth, email address, phone number and postal address. We also collect identity documents where needed to verify accounts and comply with legal obligations.
Technical data
Technical data is information about your device and connection. This may include IP address, device type, browser, operating system, language settings and interaction data such as pages visited and session timestamps.
Transactional data
Transactional data covers payments and account activity. Examples are deposit and withdrawal records, transaction references, game history, bet values and account balances. We also record communications with our support team for quality and security purposes.
How we use your information
Your data is used to provide and improve our services, verify identity, process payments, prevent fraud, and respond to support requests. We may also use anonymised or aggregated data for analytics and service development. Any marketing contact will be subject to your consent where required by law.
Data protection practices
We protect personal information using technical and organisational measures. This includes secure transmission protocols and access controls to limit who can see your data. Staff access is restricted and reviewed regularly to reduce the risk of unauthorised disclosure.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, support site functionality and analyse usage. Third-party analytics and advertising providers may place cookies. You can manage cookie preferences through your browser or via our cookie settings on the site.
Information sharing and third parties
We share data with trusted service providers who support our operations - for example payment processors, identity verification services, fraud prevention partners and cloud hosting providers. We may also disclose information if required by law or to protect our legal rights. Third parties are contractually required to protect your data.
User rights
You have rights over your personal data, including the right to access, correct and request deletion of your information, where applicable. You may also request restrictions on processing or object to certain uses. Some requests may be limited by legal or operational requirements.
Access, correction and deletion
To exercise your rights or update your details, contact our Data Protection team at [email protected]. We will respond to valid requests in line with applicable law and may ask for proof of identity before making changes.
Privacy policy updates
We may update this policy to reflect changes in operations or legal requirements. Material changes will be notified via the website. Please check this page periodically for the latest version.