Responsible Gambling

At Reels Of Joy we take responsible gambling seriously. We want play to remain a safe and controlled leisure activity, so we provide clear tools and guidance to help you manage your account, set sensible limits and get support if gambling becomes a concern. This page explains our approach and the practical steps you can take to stay in control.

Player protection principles

We focus on player safety, fairness and prevention. Our policies aim to reduce harm by offering straightforward controls, monitoring for risky activity and responding quickly when a player asks for help. We encourage everyone to gamble only what they can afford and to treat gambling as entertainment, not a way to make money.

Activity-control tools

You can manage how you play using the controls in your account or by contacting support. Options include deposit limits, session reminders, time-out breaks and full self-exclusion. If you need assistance applying any tool, our team can help set it up for you.

How to set limits

Limits are available in the account settings. Choose daily, weekly or monthly caps depending on what suits you. We will implement most limits immediately, and any request to reduce time or money limits takes effect straight away for future activity.

Deposit limits

Deposit limits let you cap how much you add to your account within a set period. Typical choices include daily, weekly and monthly limits. You can increase limits after a cooling-off period but decreases take effect immediately to support safer play.

Loss limits

Loss limits allow you to restrict how much you can lose over a chosen timeframe. Setting a loss limit can help control risk and keep play within an affordable level. These are applied at account level and can be changed via settings or with help from support.

Time limits and session reminders

Session reminders prompt you after a set time to take a break. You can also set automatic session limits or use short breaks to step away from gambling for a defined period. These tools are useful to maintain perspective and avoid long, continuous play.

Self-exclusion

Self-exclusion blocks access to your account for a chosen period. Options typically include short breaks (for example 24 hours), medium-term exclusions (7 days to 6 months), long-term exclusions (12 months) and permanent exclusion. If you choose self-exclusion we will close your account and provide information on next steps.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to gamble, difficulty stopping, secrecy about play or neglecting obligations. If you notice these signs in yourself or someone close to you, consider using our tools or seeking professional help.

Tips for maintaining control

Set clear budgets before you play, use deposit and time limits, take regular breaks and avoid gambling when upset or impaired. Keep a record of time and money spent and make use of session reminders and loss limits to stay within safe boundaries.

Professional help and support organisations

If you need further assistance, speak to our support team via live chat or email at [email protected]. For independent advice in the UK, organisations such as BeGambleAware and GamCare provide confidential support, helplines and treatment options. We encourage anyone who is worried to reach out early.