Need Help? Contact Us
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need KYC guidance, help with deposits and withdrawals, or trouble accessing games on mobile, our staff can assist through live chat, email or phone. Contact us anytime via convenient communication channels and we’ll respond promptly to get you back playing. We aim for quick, clear replies and practical solutions.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 1283 |
| Working hours | Mon-Fri, 09:00-18:00 |
Urgent account issues can be handled via live chat or by calling the number above. To submit KYC documents, use the secure uploader in your account or email [email protected]. We aim to review verification documents within 24-48 hours on business days.
Email Support
Email is our preferred method for detailed requests, account issues and any situation that needs documents or explanation. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing concise, accurate information helps us resolve your query faster and avoid unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and may require additional checks. If you need faster help, use live chat for immediate assistance during opening hours; email requests are typically handled within 24 hours on working days, with slower responses at weekends or public holidays.
Feedback
We'd love your feedback on Reels Of Joy. If you have suggestions, ideas or spot anything we can improve, please tell us - your input is read carefully and helps shape site updates, promotions and features. Send comments to [email protected] or use the feedback form in your account. We review messages regularly and use them to improve gameplay, payments and customer service.